Earnest & Associates is a nationally recognized, progressive, and fast-growing ERP/Business Consulting firm with 40+ years of helping organizations grow and scale profitably. Born out of a desire to deliver top-tier solutions and advisory, we are looking for an experienced and like-minded consultant to join our customer support team for the wholesale distribution vertical in the SMB marketplace.
ERP FACTS Business Support Consultant Position Description:
We are seeking an experienced ERP FACTS Business Support Consultant to join our ERP FACTS customer support team. Your primary responsibility will be in a customer-facing support and consulting function, communicating with our customer base in the SMB distribution vertical. Work is performed remotely within E&A’s team environment.
Requirements, Proficiencies & Established Three Years Experience in:
- Functional & Technical Skills:
- Experience using the Infor FACTS ERP software.
- Understanding of Accounting functions within a distribution environment.
- Providing technical customer support to the SMB distribution business vertical for operations & financial issues resolution and process development within an Infor FACTS ERP application environment.
- Effectively managing & executing FACTS version upgrades & training in collaboration with customer and support team members.
- Reading/Understanding/Programming Providex/PxPlus code.
- SDSI Unform development experience.
- Experience working with Asana work collaboration application is a plus.
- General Skills:
- Effective organization, communication & collaboration skills in a customer support role.
- Strong analytical problem-solving skills.
- Ability to multitask within a customer support team environment.
- A disciplined & self-motivated remote worker effective in the execution of responsibilities, can adhere to company’s policies and accomplish assigned goals without direct on-site management.
- Occasional travel & occasional evening or weekend work may be required.
- Residency in the Greensboro, North Carolina area is a plus.
- Employment Commencement Date – The position is presently open & available.
Compensation & Benefits:
- Compensation commensurate with experience
- Benefits – Holidays / Accrued PTO / Employer Sponsored health-life insurance / HSA / 401K & matching.
Do you think you have what it takes to join our team? Please email your resume to: jobs@earnestassoc.com.
