This straightforward, practical guide examines the individual components of business success in a digital climate and explains how your distribution company can achieve digital transformation in distribution excellence with customers, employees, and business stakeholders.
What you’ll learn:
- How to serve customers better than competitors can with digital transformation in distribution
- How to get your team to use technology to improve their performance
- How to set KPIs and implement them correctly
- How to use the ISOCTM approach to create a business roadmap to success
- Three crucial industry trends to factor into plans for the future
What’s inside:
Chapter 1: Transforming the Customer Experience
Chapter 2: Building Your Employee Experience Strategy
Chapter 3: Driving Performance with KPIs
Chapter 4: Best Practices to Ensure a Successful Technology Implementation
Chapter 5: Industry Trends that Will Drive Operational Decisions
